Guest Services Manager
PRIMARY PURPOSE:
This position is accountable for enhancing the profitability of Simon Guest Services in order to maximize its return on investment through sales goals and strategies. This may be accomplished by directing, managing and coordinating the efforts of the sales staff through the creation of sales goals, sales strategies and cooperative efforts with related mall management and marketing activities. This position is the front line position and Simon's interaction with its customers; consequently, strong sales and customer service skills are essential.
PRINCIPAL
Responsibilities:
The successful candidate's responsibilities will include, but not be limited to:
Serves as Seller function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Ticketmaster, other payment products, and / or other mall programs
Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Giftcards, Simon Kidgits Club, Ticketmaster, and Simon Youth Foundation
Responsible for representing Simon to customers by providing high quality, efficient, and friendly service
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
Ability to respond to customer inquiries and advise on the appropriate resolution
Trains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest Services
Directly supervise the performance of guest services staff to ensure a productive work environment; which includes recruiting, interviewing, hiring, and training of all Guest Services Representatives, as well as conduct all necessary discipline procedures, annual job reviews, and HR payroll increases as defined by Simon's policy and procedures
Responsible for communicating goals and performance expectations for all team members to achieve stretch for SBV/Local/Regional initiative
Manages staffing and schedules for Simon Guest Services
Maintains a good rapport with mall staff, regional staff, home office, and partner representatives and provides feedback regarding key areas
Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution
Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program (personal and corporate sales), Simon Kidgits Club, Retailer Showcase, and Ticketmaster
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
Assists in the marketing of the center to tenants as well as Guests with the expectation of improving Guest and tenant perception of the center
Develop programs to build incremental personal and corporate gift card sales through research, marketing efforts and networking events
MINIMUM
Qualifications:
High school diploma or equivalent. Some college or professional school preferred
3-5 years administrative office experience (office management preferred) in a fast paced environment
Solid mathematical skills
Knowledge of administrative procedures, customer service principles and practices
Aptitude for understanding financial reports and extracting information
Strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software
Effective verbal and written communication
Strong organizational and interpersonal skills with attention to detail
Ability to prioritize, coordinate, multi-task and demonstrate initiative
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
This position is accountable for enhancing the profitability of Simon Guest Services in order to maximize its return on investment through sales goals and strategies. This may be accomplished by directing, managing and coordinating the efforts of the sales staff through the creation of sales goals, sales strategies and cooperative efforts with related mall management and marketing activities. This position is the front line position and Simon's interaction with its customers; consequently, strong sales and customer service skills are essential.
PRINCIPAL
Responsibilities:
The successful candidate's responsibilities will include, but not be limited to:
Serves as Seller function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Ticketmaster, other payment products, and / or other mall programs
Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Giftcards, Simon Kidgits Club, Ticketmaster, and Simon Youth Foundation
Responsible for representing Simon to customers by providing high quality, efficient, and friendly service
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
Ability to respond to customer inquiries and advise on the appropriate resolution
Trains new Guest Services Representatives on policies and procedures of the Simon Property Group in addition to activities, promotions, and services provided at Simon Guest Services
Directly supervise the performance of guest services staff to ensure a productive work environment; which includes recruiting, interviewing, hiring, and training of all Guest Services Representatives, as well as conduct all necessary discipline procedures, annual job reviews, and HR payroll increases as defined by Simon's policy and procedures
Responsible for communicating goals and performance expectations for all team members to achieve stretch for SBV/Local/Regional initiative
Manages staffing and schedules for Simon Guest Services
Maintains a good rapport with mall staff, regional staff, home office, and partner representatives and provides feedback regarding key areas
Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution
Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program (personal and corporate sales), Simon Kidgits Club, Retailer Showcase, and Ticketmaster
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
Assists in the marketing of the center to tenants as well as Guests with the expectation of improving Guest and tenant perception of the center
Develop programs to build incremental personal and corporate gift card sales through research, marketing efforts and networking events
MINIMUM
Qualifications:
High school diploma or equivalent. Some college or professional school preferred
3-5 years administrative office experience (office management preferred) in a fast paced environment
Solid mathematical skills
Knowledge of administrative procedures, customer service principles and practices
Aptitude for understanding financial reports and extracting information
Strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software
Effective verbal and written communication
Strong organizational and interpersonal skills with attention to detail
Ability to prioritize, coordinate, multi-task and demonstrate initiative
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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