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Technical Account Manager LATAM

Company Name:
Coberon Chronos Group
Coberon Chronos Group (www.coberonchronos.com) is an award winning global leader in permanent and temporary staffing, RPO and business process automation solutions for global multinationals. The Group owns and operates 40+ offices worldwide.

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Our client is a world leader in cloud-based software testing automation solutions for SAP and Oracle ERP customers, and one of the fastest growing startups in the high tech industry offering businesses groundbreaking Saas solutions.

Technical Account Manager LATAM
Based Hackensack, NJ
Responsibilities
Develop a trusted advisor relationship with customer key stakeholders, provide best practices, coaching and education to ensure smooth onboarding and adoption of the company's solutions
Work with the customers to ensure they are leveraging the solution and achieving success
Transparently report and track customers adoption process
Ensure a revenue stream from existing install-base
Provide accurate and timely feedback for measuring, tracking and driving high service levels and product improvements.

Skills/Qualifications
Bachelor's Degree in Computer Science, Information Systems or related fields.
At Least 4 years of experience in the world of SAP/ERP or Oracle EBS, working with enterprise size customers as a technical account manager, project manager or Sr. consultant
Ability to handle high-pace customer engagement activities, and management of multiple customer accounts
Demonstrated understanding of software development and testing processes
Customer service and technical support abilities, strong analytical and problem-solving skills, with ability to multi-task, strong attention to detail and self-motivation.
Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
Fluent Spanish a must - fluent Portuguese an advantage

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